Credit Rules

1. What Are Credits & How to View Them

Pexo uses a credit-based billing model. When you use certain features of the service, credits are consumed. Credits cannot be exchanged for cash. They may only be used by the account that received them and may not be transferred or resold.

To view your credit balance, check the top-right corner of the Home page. Click the credit balance to see a detailed breakdown. For a full history of your credit usage, click View details. Usage is grouped in 10-minute intervals; actual charges occur in real time.

2. Types of Credits & How You Get Them

The exact amount of each type per cycle or per purchase is as shown in your plan, on the product page, or at checkout.

3. How Credits Are Consumed

When you use a feature that consumes credits, the system automatically deducts them from your account. The system determines which credits to consume first based on factors such as expiry dates and credit types, with the goal of minimizing waste.

4. Validity & Expiry

• Subscription credits Tied to the current billing cycle. Any subscription credits left unused at the end of that cycle normally expire and do not roll over to the next cycle. Whether any rollover is allowed is as stated in the product.
• Bonus credits Valid for the period stated when we grant them or in the relevant campaign rules. If no period is stated, our rules as published in the product or help center apply. Unused bonus credits expire at the end of that period.
• Add-on credits From the time they are added to your account, and for as long as your account remains in good standing and is not terminated, they are valid for the period stated in the product or at purchase. If no period is stated, our rules as published in the product or help center apply. Unused add-on credits expire at the end of that period.

Once credits expire or are forfeited, they cannot be restored or compensated.

5. Cancellation & Termination

• How to cancel
  You can cancel your subscription at any time via the Stripe Customer Portal (manage subscription and billing). In the product, go to Account → Manage subscription & billing—you will be redirected to Stripe's hosted page where you can cancel, update your payment method, and view invoices. If you need help, email us at support@pexo.ai or use the contact options described in the product or help center.
• After you cancel
  Your subscription stays active until the end of the current billing cycle. No further charges are taken starting from the next cycle.
  • Subscription credits: May be used until the cycle ends. When the cycle ends, unused subscription credits normally expire and do not roll over; they are not refunded or compensated.
  • Bonus credits: Remain governed by Section 4 until they expire or are used.
  • Add-on credits: Keep their own validity under Section 4 and may still be usable after your subscription ends; however, some outputs (such as exported videos) may include a Pexo watermark or other limitations as shown in the product.
• We terminate your subscription or account (e.g. for breach, abuse)
  Your right to use paid features and credits may end at the time of termination or as we notify. Unused credits—including any remaining add-on credits—may be forfeited without compensation, except where the law requires otherwise.

6. Changes & Questions

We may update these Credit Rules from time to time and will publish the current version on our website or in the help center. Continued use of the service means you accept the rules in effect at that time. For questions, contact us at support@pexo.ai or through the in-product feedback option.