Terms of Service

Welcome to Pexo!

Pexo is an AI video generation platform (the “Platform”) operated by APEX CONTEXT PTE. LTD. and its affiliates (“we”, “our” or “us”). You may access the Platform via our website at https://pexo.ai/ or through integrated AI agent environments (such as Claude Code or ChatGPT), and use our services, including AI-powered video generation, content editing, and related functions (the “Services”).

These Terms of Service apply solely to the Platform and the Services that we provide to users outside Mainland China. For the purposes of these Terms, Mainland China does not include the Hong Kong Special Administrative Region, the Macao Special Administrative Region, or the Taiwan region.

Please read these Terms of Service carefully before you start to use the Platform or Services, especially the provisions that limit our liability and disclaim warranties. By clicking to accept or agree to these Terms, you accept and agree to be bound by them. If you do not agree to these Terms, please do not access or use the Platform or Services.

1. Acceptance of the Terms of Service

1.1 Applicability of the Terms of Service

These Terms of Service are entered into between you and us, and govern your access to and use of the Platform and Services.

The Platform offers both free basic services and paid value-added services. Where you use any paid services, additional terms and conditions may apply. Please refer to the applicable paid service agreement and related announcements, which shall apply in addition to these Terms.

1.2 User Compliance and Responsibility

You are solely responsible for ensuring that your use of the Platform and Services, including any AI-generated content you share or distribute, complies with all applicable laws and regulations, including any labeling or disclosure requirements for AI-generated content in your jurisdiction.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Platform or Services if we reasonably determine that your use violates these Terms or applicable laws.

1.3 User Eligibility and Authorization Representations

The Platform and Services are offered and available to users who are 18 years of age or older, or the age of majority in your jurisdiction. By accessing or using the Platform or Services, you represent and warrant that you meet this requirement. If you do not, you must not access or use the Platform or Services.

By using the Services, you represent and warrant that:

• You have the full civil rights and civil capabilities to enter into and perform these Terms of Service and are able to form a legally binding contract with us; and

• You will comply with these Terms of Service and all applicable laws and regulations.

If you are using the Services on behalf of a business or other entity, you represent and warrant that you are authorized to grant all licenses set out in these Terms of Service and to agree to these Terms of Service on behalf of the business or entity.

2. Account Registration and Use

2.1 Register an Account

Prior to using the Services, you must register an account. When registering, you will be required to provide accurate, complete, and up-to-date information as required (such as your email address), and confirm your agreement to these Terms of Service, the Privacy Policy, and other relevant rules and policies.

You undertake and guarantee that:

• All information provided during registration is accurate, complete, and up-to-date. You may not impersonate any other person or entity, or use another person's account without authorization. We reserve the right to suspend or terminate your account if we reasonably determine that you have provided false or misleading information, or have misused the registration process.

• You are responsible for all actions under your account, including any content you upload, generate, or share using the Platform. You use the Platform and Services at your own risk and are solely responsible for any consequences arising from your use. We are not responsible for any losses or damages resulting from your reliance on the content or functionality provided through the Platform.

• You will maintain valid and up-to-date contact details (such as your email address) in your account settings, and promptly update them if any changes occur. If we are unable to contact you through the provided information, you may not receive important service-related communications, and we will not be liable for any resulting losses.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not share, lend, lease, transfer, or sell your account.

If you become aware of any unauthorized use of your account, please notify us immediately at support@pexo.ai. We will take reasonable steps to assist you, but we will not be liable for any losses arising from unauthorized use that are not caused by our failure to exercise reasonable care.

2.3 Account Cancellation

You may stop using our Platform and Services and cancel your account at any time. Account cancellation will be completed after we verify that your account is not involved in any outstanding dispute, legal restrictions, or other circumstances that may prevent or delay cancellation.

Upon cancellation, we will delete your personal data, unless applicable laws and regulations provide longer retention periods. Some information may be retained if necessary for legitimate business purposes, legal obligations, or dispute resolution. Retained information will be processed securely and used only for the purposes stated.

You understand and agree that, after your account is cancelled, you will no longer be able to continue using the Platform and Services, and will no longer have any account-related rights or benefits. The information, data, and paid benefits, if any, contained in your account will be irrecoverable. Please proceed with caution.

3. Payments, Subscriptions, and Credits

3.1 Subscription Management

Certain features require a paid subscription or Credits. Subscriptions are billed in advance for the billing cycle you select and automatically renew unless cancelled.

You may cancel your subscription renewal at any time through your account settings or by contacting us at support@pexo.ai. Your subscription will end at the close of the current billing cycle, and no further charges will be made. Fees paid for the current subscription period are non-refundable. You may continue to use paid features until the end of that period.

We may change subscription prices with reasonable advance notice. Changes take effect from the next billing cycle, and you may cancel before the change takes effect.

3.2 Plan Changes

Upgrades. You may upgrade your plan at any time. Upgrades take effect immediately, and you will be charged the prorated price difference for the current billing cycle. From the next billing cycle, you will be billed at the new plan's price.

Downgrades. You may downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle. No refund or Credit adjustment will be made for the current billing cycle.

Scheduled Changes. A subscription may have at most one pending plan change at any time. Submitting a new pending change replaces any previous one. You may cancel a pending change before it takes effect at no charge.

No Refund for Plan Changes. Except as required by law, fees already paid and unused Credits are non-refundable in connection with any plan change.

3.3 Credits

Credits may be included with a subscription, purchased separately, or granted through promotions. Credits are consumed in accordance with our Credit Rules, which are incorporated into these Terms by reference. All Credit purchases are final and non-refundable. Credits are not redeemable for cash and may not be transferred, resold, or assigned.

Credit validity and expiration are governed by our Credit Rules. Unused Credits may be forfeited upon termination of your account or subscription, except where required by law.

3.4 Refund Policy

All payments are final and non-refundable except as required by applicable law. If your jurisdiction grants you a statutory right of withdrawal, the applicable procedures are governed by those laws.

We may refuse refund requests where:

• Your account has been restricted, suspended, or terminated for breach of these Terms;

• The request relates to used Credits or consumed services;

• The request relates to fees paid for a plan upgrade; or

• We reasonably consider that the refund request would facilitate abuse.

If we approve a refund, we will process it to your original payment method within a reasonable time (typically 1–15 business days). For refund inquiries, contact us at support@pexo.ai.

4. Personal Data Protection

We respect your privacy and are committed to protecting your personal data. The collection, use, processing, and sharing of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Platform and Services, you acknowledge that you have read, understood, and agree to the Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Platform or Services.

5. Intellectual Property Rights

5.1 Platform Intellectual Property Rights

All intellectual property rights, including but not limited to copyrights, trademarks, patents, and trade secrets, in and to the Platform, the Services, and all related content and materials (including without limitation text, images, audio, video, charts, interface designs, layouts, data, and electronic documents) are owned by us or our third-party licensors and are protected under applicable laws and international treaties.

Subject to your compliance with these Terms of Service, we grant you a non-exclusive, limited, revocable, non-transferable, and non-sublicensable right to access and use the Platform and Services solely as intended by their functionality. We may terminate this license at any time, with or without cause, at our sole discretion. Without our prior written consent, you shall not, directly or indirectly, use, reproduce, distribute, license, transfer, or otherwise exploit any part of the intellectual property for any commercial or non-commercial purpose. Any unauthorized use may result in legal action.

5.2 Protection of Third Parties’ Rights

You must not upload, post, share, transmit, or otherwise make available any content that infringes the intellectual property rights of a third party. You represent and warrant that you have all necessary rights and permissions to upload, publish, modify, distribute, or copy any content to the Platform and to authorize us to process such content as described in these Terms and our Privacy Policy.

Upon receipt of a proper notice from a copyright owner or its authorized representative, we will review the matter and may, depending on the circumstances, take necessary measures such as deleting or blocking the allegedly infringing content. If you believe that our action is incorrect, you may submit a counter-notification through the in-platform feedback channel or by contacting us at support@pexo.ai. We will review and respond to your appeal within a reasonable period.

If your use of the Platform or Services infringes any third party's intellectual property rights, resulting in complaints, reports, litigation, or other claims against us, you agree to indemnify and hold us harmless from any losses, liabilities, or expenses (including reasonable legal fees) arising out of or related to such claims, to the fullest extent permitted by applicable law.

5.3 User Content License

“User Content” means any text, images, videos, data, models, comments, feedback and other materials or information that you upload, publish, share, transmit, generate or otherwise provide during your use of the Platform or Services.

You retain all ownership rights in your User Content. By using the Platform or Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, store, copy, process, transmit, display, transform, adapt, modify, analyze, develop, and distribute your User Content as necessary to:

• Provide, maintain, operate, improve, and develop the Platform, Services, and related offerings, including for customer support, troubleshooting, content display, data storage and backup, security, compliance, and business analysis; and

• Create, develop, and optimize our services, products, data assets, models, algorithms, and other derivative works, to the extent permitted by applicable law.

In addition, we may use anonymized or de-identified User Content (from which individuals cannot be re-identified) for product development and other commercial purposes.

You acknowledge and agree that account cancellation or User Content deletion will not affect any data processing, analysis, or model and algorithm development activities we have already conducted based on such content prior to such action, provided that such data has been aggregated or de-identified and no longer relates to an identifiable individual. We may also retain your data as required or permitted by law, including for purposes of legal compliance, dispute resolution, and enforcement of our agreements.

To the extent permitted by law, we may make necessary modifications, adaptations, format conversions, displays, compilations, analyses, development, and other derivative processing of User Content as required for the purposes set out in this Section. You agree not to assert any claim for cessation of use, liability, or additional fees against us in connection with such reasonable use.

6. User Code of Conduct

6.1 Prohibited Uses

You may use the Platform and Services only for lawful and legitimate purposes and in accordance with these Terms of Service. You acknowledge and warrant not to use the Platform or Services in any of the following ways:

• In any way that violates any applicable laws or regulations.

• To exploit, harm, or attempt to exploit or harm minors, including by exposing them to inappropriate content, requesting personally identifiable information, or otherwise.

• To send, knowingly receive, upload, download, use, or reuse any material that does not comply with our Content Standards.

• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including but not limited to junk mail, chain letters, spam, or other similar solicitations.

• To impersonate or attempt to impersonate us, our employees, other users, or any other person or entity, including by using associated email addresses or usernames.

• To engage in any conduct that restricts or inhibits any person’s use of the Platform, or that, as determined by us, may harm us or our users, or subject them to liability.

Additionally, you agree not to:

• Impair or interfere with the Platform or its use, including by disabling, overburdening, damaging, or interfering with any other party's real-time activities on the Platform.

• Use automated or manual means to access or monitor the Platform, including through robots, spiders, or other automatic devices, or manual processes, for any purpose not expressly authorized by us, without our prior written consent.

• Introduce or deploy harmful technologies, including viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

• Compromise the security or integrity of the Platform, including by attempting unauthorized access, interfering with or disrupting any part of the Platform, its servers, or any connected computers or databases, or launching a denial-of-service or distributed denial-of-service attack.

• Otherwise attempt to interfere with the proper working of the Platform.

6.2 Representations and Warranties Regarding User Content

If you choose to share your User Content with others (such as through shareable links) via the Platform or Service, you acknowledge that such content may be viewed, accessed, or used by those you share it with. You are responsible for deciding what content to share. Shareable links may include chat history, intermediate deliverables, and project materials. Anyone with the link can access them without logging in, and such links cannot be revoked after creation. Please exercise caution when sharing.

The Platform may provide optional editing tools designed to assist you in processing and optimizing your User Content, and such tools may be updated from time to time. By using these features, you acknowledge that they are automated tools provided for convenience and on an "as-is" basis, and you remain solely responsible for the final output of your User Content. If your User Content contains third-party personal data (such as facial images or license plates) without proper authorization or other lawful basis for processing, you should take appropriate measures to ensure that the processed content complies with applicable laws and regulations.

When you upload, share, or otherwise make available any User Content through the Platform, you represent and warrant that:

• You have full rights or necessary authorizations. You are the lawful rights holder of such User Content, or have obtained all necessary rights, authorizations, consents, or permissions to use, upload, and share it, and to authorize us to process it in accordance with these Terms and our Privacy Policy.

• Your User Content does not infringe third-party rights, including copyrights, trademarks, patents, trade secrets, privacy rights, portrait rights, or other lawful rights or interests of any third party.

• You have lawful basis for processing personal data. If your User Content contains personal data of any identifiable individual, you have obtained all necessary consents or otherwise have a lawful basis under applicable law to process such information.

• You will label AI-generated content as required. Where required by applicable law, you will clearly label any AI-generated content to avoid misleading others.

• Your User Content complies with law and these Terms; it is not false, misleading, unsolicited advertising, spam, or otherwise in violation of applicable laws or these Terms.

6.3 User Content Posting Standards

These content standards apply to all User Content. All User Content must, in its entirety, comply with all applicable laws and regulations.

User Content must not:

• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any person.

• Violate the legal rights (including publicity and privacy rights) of others, or give rise to any civil or criminal liability under applicable laws or regulations.

• Be likely to deceive any person.

• Promote any illegal activity, or advocate, promote, or assist any unlawful act.

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

• Cause annoyance, inconvenience, or needless anxiety, or be likely to upset, embarrass, alarm, or annoy any other person.

• Impersonate any person, or misrepresent your identity or affiliation with any person or organization.

• Give the impression that User Content emanates from or is endorsed by us or any other person or entity, if this is not the case.

• Involve commercial activities or sales (such as contests, sweepstakes, other sales promotions, barter, or advertising) without our prior written consent.

• Contain other information prohibited under applicable laws.

6.4 Review and Handling of User Content

Any use of the Platform in violation of the foregoing provisions constitutes a breach of these Terms. We reserve the right, in our sole discretion, to remove or disable access to any User Content that we reasonably believe violates these Terms or applicable laws, or to suspend or terminate your access to the Services.

You are solely responsible for your User Content. We do not routinely review User Content uploaded through the Platform and do not endorse or guarantee the legality, accuracy, or completeness of any User Content. We are not responsible for any claims, disputes, or losses arising from your User Content.

7. Disclaimer of Warranties

7.1 Platform and Services Provided "As Is"

To the fullest extent permitted by applicable law, the Platform and Services are provided on an "as is" and "as available" basis. We make no warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform or Services will be uninterrupted, secure, error-free, that any defects will be corrected, or that the Platform or Services will meet your specific requirements. You acknowledge that the internet is not absolutely secure, and you are responsible for implementing adequate security measures to protect your systems and data.

7.2 AI-Generated Content

The Services are AI-powered and generate content based on your inputs and instructions. The Service acts as a tool to assist you and does not possess independent human judgment, intent, or legal personality. AI-generated outputs are based on probabilistic models and may not be accurate, complete, reliable, or suitable for your intended purpose. You use the Platform, Services, and any AI-generated outputs solely at your own risk.

When you direct us to retrieve content from third-party sources (such as via URLs or links you submit) or transmit your inputs to third-party AI providers (such as Sora, Kling, or others), we act as an intermediary and process such content solely at your request and on your behalf. We do not control or endorse third-party providers and are not responsible for their performance, accuracy, legality, or availability. Your use of third-party content is subject to any terms imposed by the third-party source.

To the fullest extent permitted by law, we shall not be liable for any inaccuracies, errors, or defects in AI-generated outputs, any reliance you place on such outputs, any similarity between outputs generated for you and those generated for other users, or any loss or damage arising from your use thereof. You retain sole responsibility for reviewing and verifying all AI-generated outputs before use or sharing, and for ensuring that such outputs comply with all applicable laws, including labeling requirements for AI-generated content.

7.3 Service Interruptions and Uncontrollable Events

We shall not be liable for any service interruption, data loss, or system damage arising from causes beyond our reasonable control, including but not limited to cyberattacks, third-party service outages, network failures, power outages, system maintenance, or force majeure events, except as required by applicable law.

Nothing in this section affects any warranties or rights that cannot be excluded or limited under applicable law.

8. Limitation on Liability

To the fullest extent permitted by applicable law, in no event shall we, our affiliates, or our respective licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use of, or inability to use, the Platform and Services, any websites linked to it, or any content on the Platform or such other websites. This includes any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of revenue, profits, business, anticipated savings, use, goodwill, or data, whether caused by contract, tort, negligence, strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE THE PLATFORM OR SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (I) THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) US$100. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, and each of our and their respective officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;

• Your use of the Platform or Services in a manner not expressly authorized by these Terms of Service;

• Any infringement by your User Content of any third party's rights or applicable laws; or

• Your use of any information obtained through the Platform.

10. Changes to the Terms of Service

We may revise and update these Terms of Service from time to time to reflect business developments, service adjustments, legal or regulatory changes, or other operational needs. All changes will take effect upon the date we post the updated Terms or such later date as we may specify in a notice. We will make reasonable efforts to notify you of material changes through the Platform or via email. However, any changes to the dispute resolution provisions in Section 12 (Governing Law and Dispute Resolution) will not apply to any disputes for which the parties have actual notice on or before the date the change is posted.

Your continued use of the Platform after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree to the modified Terms, you should stop using the Platform and Services. We may also require you to expressly confirm your acceptance before you continue to use the Platform or Services.

11. Monitoring and Enforcement

We reserve the right to take reasonable measures to enforce these Terms and maintain the Platform. If we believe you have violated these Terms or applicable laws, we may, at our discretion: remove or disable content; suspend or terminate your access; and retain records as required by law.

We may cooperate with law enforcement and provide information on suspected unlawful conduct in response to lawful requests. We will notify you of material actions taken against your account where reasonably practicable.

12. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore. Any dispute, controversy, claim, or difference of any kind whatsoever arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force. The seat of the arbitration shall be Singapore.

You and we agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. The arbitrator may not consolidate claims or preside over any representative proceeding. By agreeing to these Terms, both parties waive the right to trial by jury or to participate in a class action or class arbitration.

Notwithstanding the foregoing, nothing in these Terms shall be deemed to waive, preclude, or otherwise limit the right of either party to:

• Seek injunctive relief in a court of competent jurisdiction;

• Pursue enforcement action through an applicable governmental or regulatory agency; or

• File suit in a court to address intellectual property infringement claims.

13. Miscellaneous

If any provision of these Terms of Service is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected. For any provision held to be invalid or unenforceable, the parties shall, to the extent permitted by applicable law, endeavor to replace it with a valid provision that most closely approximates the purpose and commercial intent of the original provision.

The section headings of these Terms of Service are for convenience only and shall not affect the interpretation of these Terms of Service.

If you have any questions, comments, complaints or suggestions regarding these Terms of Service, you may contact us via in-platform channels or support@pexo.ai, and we will provide reasonable assistance.

14. Supplemental Sections Applicable to U.S. Users

If you are a U.S.-based user, the following supplemental sections also apply. In the case of conflict between the following supplemental sections and the rest of these Terms of Service, the supplemental sections shall prevail.

We comply with the provisions of the Digital Millennium Copyright Act (DMCA) applicable to Internet service providers (17 U.S.C. § 512, as amended). We respond to clear notices of alleged copyright infringement, and infringing materials posted by users can be identified and removed pursuant to this complaint procedure. Please be advised that it is our policy to terminate the accounts of users who repeatedly infringe copyrights or other intellectual property rights of others.

We have designated the following copyright agent to receive notifications of alleged copyright infringement, and any notice of infringement must be sent to the contact below to be effective:

• Name of Agent: Pexo Legal Department

• Email: support@pexo.ai

• Subject Line: DMCA Takedown Request

If you have any questions with respect to the content requirements of a notice of infringement or a counter-notice, you may contact us for more information.